Plan
for Success
by Dr. Robert Sullivan
Planning
is mandatory for business success. Fail to plan
and you plan to fail
Planning
is difficult because there is no immediate
feedback as to its value. But if you think of
starting and operating your business in the same
way you might think about climbing a mountain, the
purpose and advantages of planning become clearer.
When
you start up the mountain you never know what to
expect: sudden change in weather, lost or broken
equipment, mistakes in maps, an injury. Planning
for these eventualities will allow you to deal
with them and still reach your objective in spite
of temporary setbacks. On the other hand, lack of
planning can spell disaster. The more careful the
planning, the more likely problems will be
anticipated and not allowed to interfere with your
ultimate business objective.
THE
BUSINESS PLAN
Countless
books have been written on how to write an
"effective" business plan. The
traditional business plan is a very well defined
and structured document. It is written as a
presentation to lenders, potential investors, and
bankers in order to raise capital. As such, it is
sort of an advertising document and, well, maybe
tends to exaggerate a little.
Although
many will argue the business plan is a planning
document, it frequently is not because of these
exaggerations. After a while YOU will start to
believe the business plan ... even if you know
that what is contained within the document is
absurd in places. (Yes sir, there is no doubt
about it, sales will easily double each year ...
as long as we can obtain adequate financing.)
If
your business is going to require investor capital
at the onset, you will need that traditional
business plan. But BEFORE you even get to this
point, or if you are like so many of us and are
starting a small business venture where little or
no formal investment is needed, you need another
plan ... A plan for YOURSELF ... A HONEST plan for
you. You need a strategic plan.
THE
STRATEGIC PLAN
A
strategic plan is your plan for success. It will
define your business mission, your present
situation, and where you want to be in three to
five years. A strategic plan, like the traditional
business plan, should be well-structured, and
include a number of short succinct statements
covering the following areas:
- Vision
Statement
- Mission/Purpose
Statement
- Scope
of Business
- Assumptions
- Goals
and Objectives
- Risks
- Strategies
- Progress
Reporting Methods
Every
statement in your strategic plan will be important
since it defines what your business will be, what
your objectives are, and how you intend to achieve
these objectives. If you find you cannot write
about the areas that are about to be discussed,
you need to stop and think carefully about your
situation until you can. A strategic plan will
allow you to anticipate problems and to make
decisions that will help you meet your business
goals and objectives. Without a clear goal in
mind, the best decision
VISION.
This
is a short statement that defines your overall
long term goal. This statement should define WHAT
your business will be. It should be brief (20-30
words) and clearly define your customer base and
you're providing. Too specificand it's not much of
a vision; too general and it's unattainable. Your
vision should be something to strive for ...
usually a multi-year effort.
Example:
Build an automobile repair business, specializing
in Porsche, that will gain a reputation for
outstanding service within the community and will,
first and foremost, always be responsive to
customers' needs.
MISSION/PURPOSE.
This
is a definitive comment that tells WHY you are
pursuing your vision. Why do you want to start a
business? What do you have to give? Keep in mind
that a lot of people have a vision but very few
have a mission ... At least one they are willing
to pursue (many people shared Martin Luther King's
dream but he was the one who also had a mission to
do something about it).
Example:
Make use of my background and experience with
Porsche automobiles to provide high quality repair
and restoration services; to provide jobs for
locally qualified individuals; to provide for my
family's needs
SCOPE.
You
must define the boundaries of your business. You
cannot be everything to every-body. If the scope
of your business is too narrow, the probability
for success may be diminished due to the smaller
number of potential customers. If the scope is too
broad, you will never be able to focus on your
objectives.
Example:
We will provide our services for all Porsche
automobiles with the exception of the 914 series.
Our services will include general repairs and
maintenance (less major body work), detailing,
storage, rebuilding and restoring.
ASSUMPTIONS.
It
is important to understand what specific
assumptions you are operating under concerning
your new business, since they determine and
dictate how your business will grow and prosper.
The more specific these assumptions are, the
better. It may require a little research on your
part to lay out these assumptions but the planning
stage is the time to do it. It is difficult to
give general examples, but in keeping with our
Porsche repair facility, here are a few:
- I
will keep my present job for the next
12-months.
- There
is a significant number of Porsche facilities
in the arrea and they are not perceived as
doing a good job.
- I
will limit my involvement to 20 hours per week
for the first 12-months.
- I
have fifteen customers that I can start with
right now whose cars require major repairs.
GOALS
& OBJECTIVES.
This
is a specific list that should include items that
can be measured in terms of accomplishment and
attainment. Goals should be realistic and
attainable within one to three years.
- Be
able to quit my present job within 12 months.
- Grow
the business to generate $150K gross sales in
the first year of operation.
- Add
100 new customers by the end of the first year
of business.
- Sponsor
a racing team by the third year of business.
RISKS.
Identify
as many risks as you can. This might be difficult
since it requires some negative thinking, but it
is important for you to consider the downside in
your planning. You must identify as many specific
risks to your proposed business as possible. By
doing this, you can more easily plan to deal with
the risks.
- Possible
damage or loss of tools, inventory, facility.
- Loss
of customers due to the competition.
- Loss
of employee(s).
- Loss
of an important supplier.
- Loss
of lease, requiring a new location and
facility be found
STRATEGIES.
Your
strategies are the methods you will use to achieve
your goals and objectives in spite of the risks.
- Sponsor
a monthly "clinic" in which we will
provide the use of my facility to members of
the local Porsche club. (generates loyal
customers)
- Publish
a monthly newsletter for all my customers.
(excellent marketing), and use direct mail to
identify potential customers.
- Develop
two reliable parts suppliers. (guard against
loss of one)
- Constantly
reassess pricing with respect to the
competition and your costs.
- Be
an employer worth working for ... treat my
employees like the important asset they
represent.
PROGRESS
REPORTING.
A
plan written and forgotten does not serve the
purpose for which it is intended. Your business is
dynamic - numerous variables that affect your
business are changing constantly and your plan
must reflect these changes and be updated or
modified accordingly. Furthermore, you continually
must assess your performance against the plan.
Revisit
your strategic plan monthly and revise and update
it as required. Your planning efforts, if
carefully done in terms of assessing risk and the
unexpected, should help you maximize your chances
for success. You must constantly update your plan
to ensure it is tracking changes that were not
anticipated previously. If you find, by referring
to your planning documents, you are not making
satisfactory progress toward your goals, you must
be ready to admit failure. Pull up stakes and cut
your potential loss. Perform a post-mortem and
assess the failure. What went wrong? Were the
circumstances beyond or within your control? Could
the event(s) contributing to the failure have been
anticipated and possibly mitigated?
In
the true entrepreneurial spirit, you will probably
be involved in a new business venture sooner or
later and you want to be able to take advantage of
your previous experiences. By spending time
performing a careful assessment of your failure,
the lessons learned will be documented for future
reference.
Lastly,
be aware of this very important "planning for
failure" truism: Pay yourself first or you
may end up with nothing for your efforts.
Do
not make the mistake of putting every dollar of
profit back into your business. Your business may
very well prosper for a number of years and then
be plunged into sudden bankruptcy through no fault
of your own. If this happens, and, if you have not
planned ahead, you may very well have nothing to
show for your time or efforts. Plan for this
disaster by remembering that YOU are the business
and deserve to be appropriately paid for your
efforts. Never forget to pay yourself first. In
bad times, the credi Protect yourself by placing a
certain percentage of your income into a
retirement account such as a SEP or 401K plan.
Money in these types of accounts is protected from
creditors. Plan ahead, you won't be sorry!
SUMMARY
Fail
to plan and you plan to fail. Be the exception to
the rule - plan, assess, and plan some more. You
MUST have a clear goal and a well-defined
metho-dology for getting there. Take all the time
necessary to produce a well thought out strategic
plan. Plan for your success but also plan for
failure.
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Robert Sullivan
is the author of The Small Business Start-Up
Guide, and United States Government - New
Customer!. He frequently lectures on starting
small businesses and appears on CNBC's
"Minding Your Business" as a small
business expert. His books may be ordered
toll-free by calling 1 800 375 8439.
Robert
also developed and maintains an extensive
award-winning Internet website, "The Small
Business Advisor," at http://www.isquare.com
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